EXECUTIVE SUMMARY

With the sales and customer service force increasingly working from mobile sites or in different offices, companies are recognizing the need for better remote collaboration tools. Following this trend, cloud-based CRMs have grown in popularity. Salesforce, the largest CRM in the market, offers only cloud-based deployment.

Cloud software also offers other advantages over locally hosted software other than ease-of-access. Software updates are handled by the vendor, and adding users for scale is much simpler since firmware resources are nearly non-existent. Because of these advantages, buyers in all organizations should consider cloud-based CRM programs. Here are four of the best.