With the sales and customer service force increasingly working from mobile sites or in different offices, companies are recognizing the need for better remote collaboration tools. Following this trend, cloud-based CRMs have grown in popularity. Salesforce, the largest CRM in the market, offers only cloud-based deployment.
Cloud software also offers other advantages over locally hosted software other than ease-of-access. Software updates are handled by the vendor, and adding users for scale is much simpler since firmware resources are nearly non-existent. Because of these advantages, buyers in all organizations should consider cloud-based CRM programs. Here are four of the best.