The 2026 Customer Service Transformation Report

In partnership with

CTO Advice

Staff Editor

Customer service is entering its biggest shift in decades — and AI is at the center of it.

But here’s the catch: while nearly everyone is adopting AI, only a small group is actually using it in a way that drives real transformation.

So what separates surface-level automation from mature deployment?

Download this new report from Intercom to uncover:

Where support teams are seeing the biggest gains from AI
Why deeper integration leads to clearer ROI
What the next generation of customer experience will demand in 2026
How support is becoming the blueprint for AI across the entire business

Don’t just launch AI. Learn how to scale it.

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