The Operational Cost of Credential Sprawl: Forrester Total Economic Impact™ Study

Credential sprawl creates hidden costs across IT, Security, and Development teams, from increased support requests and manual access management to lost productivity and greater security exposure.

A commissioned Forrester Consulting Total Economic Impact™ study examines the potential business value of 1Password Enterprise Password Manager, revealing how centralized credential management can improve operational efficiency, strengthen security, and deliver measurable ROI.

Key findings include:

• 155% ROI and $1.2 million in net present value over three years
• 70% fewer credential-related IT support tickets
• 55 minutes saved per employee and 165 minutes per developer each month
• 20% reduction in addressable credential-related breach exposure
• Payback in less than six months

Download the study to explore how better credential governance can reduce operational costs, improve productivity, and extend identity security beyond SSO and PAM.

Results are based on a risk-adjusted composite organization modeled by Forrester Consulting. Individual results may vary.

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