EXECUTIVE SUMMARY As companies seek to innovate and engage customers through digital channels, they need superstar security leaders — business executives who know how to protect, support, and drive performance. This report looks at the biggest changes in firms’ expectations of their chief information security officers (CISOs) and provides specific examples of how top information… Read more »
EXECUTIVE SUMMARY Your customer concerns may have centered around whether or not the cloud itself was secure: Can we trust the cloud with our data? Are we increasing our exposure to risk by migrating to the cloud? But over time, the conversation has changed. Concerns are no longer about whether or not the cloud is secure… Read more »
EXECUTIVE OVERVIEW Some old guard technologists don’t want you to learn the truth about the cloud. It might be because they’re unsure of what it means for them. Or it might be because they have a pretty big interest in keeping IT working the way it works now. We think you should know the facts, so… Read more »
EXECUTIVE SUMMARY The software-centric business model is quickly becoming pervasive in every industry, not just IT. As Jeff Gothelf, co-author of Lean UX, put it, “Software is eating the world.”1 Since the publication of the Agile Manifesto in 2001, the project management (PM) climate has experienced a gradual shift away from the traditional “waterfall” process… Read more »
EXECUTIVE SUMMARY With the sales and customer service force increasingly working from mobile sites or in different offices, companies are recognizing the need for better remote collaboration tools. Following this trend, cloud-based CRMs have grown in popularity. Salesforce, the largest CRM in the market, offers only cloud-based deployment. Cloud software also offers other advantages over… Read more »
EXECUTIVE SUMMARY This Buyer’s Guide will provide an overview of customer relationship management (CRM) strategy, as well as detailed analysis of specific CRM software and examples of its use. If you’re not familiar with CRM yet, download our “Beginner’s Guide to CRM,” which offers a broader, more introductory look at the field.
EXECUTIVE SUMMARY Insight from business intelligence programs can be difficult to digest in numerical form. Visual representations ease the comprehension of information and encourage human derived insight. The primary distinction between data visualization software and a full-blown business intelligence (BI) solution is the quality of the visualizations one can produce. Some BI solutions, though excellent… Read more »
EXECUTIVE SUMMARY Implementing a data warehouse is a strong step toward managing data on an enterprise level, either for management purposes or business intelligence efforts. Some believe that popular Hadoop cluster systems will supersede data warehouses altogether, but, as elaborated on in the Hadoop Integration section of this guide, Hadoop’s applications are distinct from, and… Read more »
EXECUTIVE SUMMARY If you think of gamification as “the application of game elements in non-game contexts,” then employee engagement gamification is the application of game elements to different aspects of the employee relationship. Employee engagement can mean a number of different things for different organizations. For some, it might mean increasing sales, while for others… Read more »
EXECUTIVE SUMMARY Last year, only 56 percent of organizations’ strategic initiatives met their original goals or business intent.1 The challenges of managing enterprise-scale projects are innumerable: complexity, scale, dispersion of labor, and a high degree of risk are a few of the most common. Luckily, large companies have the capital and the data infrastructure to… Read more »
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